How do you practice skills like negotiating and sales, simulate what it’s like to handle a difficult customer, or gain experience giving critical feedback? Identified by LinkedIn’s 2018 Workplace Learning Report as the #1 priority for talent development, soft skills are some of the most valuable professional skills an employee can have, but are also among the most difficult to train and teach.
We developed virtual human technology as a tool for employees to practice the nuanced interpersonal skills that are critical to their professional success. Gaining exposure to challenging situations and being prepared to navigate them can mean the difference between empowerment, and making costly mistakes on the job.
A growing gap exists among new generations of the workforce across interpersonal, leadership, customer service, and teamwork-related skills. Experts across the learning and development community cite soft skills as the largest skills gap, and one of the biggest challenges currently faced by employers.
New generations entering the workforce, technology impacting the workplace, and changing career models have brought about a need for more flexible employee onboarding, training and reskilling.
Traditional training practices aren’t agile enough to keep pace with these dynamics, and enterprises need to close skills gaps and accelerate workforce transformation. Virtual reality technology has emerged as a solution to these challenges, as it is proven to accelerate employee learning, make training more efficient, and offers the scale enterprises need to have a significant impact on their businesses.
Virtual Human can be deployed in three versions designed to address interpersonal situations with varying degrees of complexity: