The impact of COVID-19 on the economy and workplace has put many business leaders and managers in the most challenging situation of their careers, and placed an even greater emphasis on the leadership and communication skills required to guide their teams through disruption. Ensuring organizations are able to use a people-first approach to leadership, adapting to the new normal, and communicating effectively in the COVID-19 and post-COVID-19 world is critical, but there are limited frameworks given that this is an entirely novel crisis.
Since its launch in 2019, our CoPilot soft skills training platform has proven that teaching soft skills in virtual reality delivers significantly improved learning results in comparison to other learning modalities. The platform simulates conversational role play with virtual humans, accelerating learning for critical communication skills, making learners more confident in subject matter, and increasing knowledge retention. Unprecedented challenges like the one we now collectively face calls for a new approach that helps people learn rapidly and hone the skills needed to lead compassionately through accelerating change.
‘Leading Through Uncertainty’ is a series of VR learning modules that leverage this powerful technology to help leaders prepare for times of crisis and uncertainty. The training scenarios utilize Talespin’s CoPilot platform to enable leaders to practice key communication skills like active listening, understanding and empathizing with employees, de-escalation, succinct communication, and self-awareness. The training series tasks users with applying these leadership skills to common scenarios that may arise from a global health crisis’ effect on the morale, wellbeing, and finances of organizations around the world.
The ‘Leading Through Uncertainty’ series consists of 5 learning modules designed to take fundamental interpersonal skills and task leaders with applying them to situations brought on by a novel health crisis.
Each module in the series occurs in the same fictional universe, a company that has been stricken by a massive disruption and must face a variety of challenges to management, workforce, and the personal lives of its employees. The modules consist of a series of lessons focused on specific skills, and a subsequent scenario that challenges the learner to apply them during a VR simulation.
A colleague got word of changes in the business resulting from the crisis, leaving them confused and concerned. You must explain to your colleague what these changes mean to the best of your abilities so they can feel safe and informed.
A colleague has requested a meeting with you and presented relatively trivial concerns and flippancy in the middle of a crisis situation. You must be aware of and regulate your emotions so you can focus on addressing your colleague’s concerns in a constructive, respectful way.
The impact of the crisis situation on your organization has led one of your colleagues to become discouraged and defeated, causing them to fall behind in their work and leaving them overwhelmed. You must discuss your colleague’s situation with them and see if you can help them restore balance and get back on track.
A colleague comes to you expressing frustration over the crisis’ impact on business operations. You must empathize with them and try to de-escalate the situation.
A colleague approaches you with a proposal for significant changes in the business in response to the crisis being faced. You must address the realities of the difficult situation with them, come to an agreement, and move forward into the future.
Training content is delivered on Talespin Runway, our enterprise-grade extended reality knowledge transfer and skills alignment platform. Runway includes features for learning management, user administration, training analytics and scoring, as well as enterprise IT integration.