VR soft skills training technology powered by artificial intelligence
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Soft skills training technology
How do you practice skills like negotiating and sales, simulate what it’s like to handle a difficult customer, or gain experience giving critical feedback? Identified by LinkedIn’s 2018 Workplace Learning Report as the #1 priority for talent development, soft skills are some of the most valuable professional skills an employee can have, but are also among the most difficult to train and teach.
We developed virtual human technology as a tool for employees to practice the nuanced interpersonal skills that are critical to their professional success. Gaining exposure to challenging situations and being prepared to navigate them can mean the difference between empowerment, and making costly mistakes on the job.
The Need for Soft Skills
A growing gap exists among new generations of the workforce across interpersonal, leadership, customer service, and teamwork-related skills. Experts across the learning and development community cite soft skills as the largest skills gap, and one of the biggest challenges currently faced by employers.
Current Soft Skills Training Methods Fail to Engage
Presentation, video, and text-based training courses do not expose employees to the emotions or real-life challenges associated with interpersonal situations. For example, the pressure an employee feels while presenting in a meeting, or the emotional response an angry customer elicits are difficult to simulate. Techniques like role playing fail to fully capture what it feels like to be in these situations.
Soft Skills Training is Costly and Inefficient
Current methods of soft skills training such as role playing, coaching, and workshops require coaches and mentors to work with employees in-person, and have high financial and logistical costs. Organizations with large workforces tend to cut corners and put employees through trainings for things like unconscious bias, sensitivity, and leadership in large groups, failing to address employees at the individual level.
Interpersonal skills is where we’re seeing the biggest imbalance. Communications is the number one skills gap across major cities in the United States.
LinkedIn CEO Jeff Weiner on LinkedIn’s skills gap research report
There is a growing gap between the expectations of employers and how young talent is showing up in the workplace.
Training Industry Magazine
92% of nearly 900 surveyed executives said soft skills were equally important or more important than technical skills, yet 89% said they have a “very or somewhat difficult” time finding employees with those soft skills.
85 percent of job success comes from having well-developed soft and people skills, 15 percent of job success comes from technical skills and knowledge
Stanford Research Center
Why Virtual Human?
Simulate nuanced interpersonal situations
Situations that require soft skills are difficult to accurately simulate or recreate. Virtual Human allows employers to inject realistic emotions, conversations, and variability into soft skills training for things like communication and leadership.
Practice soft skills in the safety of a virtual environment
Virtual Human training programs offer employees exposure to difficult situations in a safe, repeatable training environment where they can get comfortable before facing the real thing.
Engage employees in soft skills training
Sitting through a seminar or participating in a lack-luster role playing workshop tends to leave employees feeling uninspired. Virtual reality-based training gamifies soft skills training and presents employees with a specialized, realisting training designed to challenge and engage.
Create scalable and repeatable soft skills training programs
Being software-based, Virtual Human training programs can easily be scaled and repeated throughout a distributed workforce.
Measure the development of interpersonal skills
Practicing soft-skills in a controlled virtual environment allows employers to measure employee development and to identify strengths and weaknesses.
Virtual Human Use Cases
We’ve made our virtual human technology to be as adaptable and widely applicable as the interpersonal skills it is designed to teach:
Unconscious Bias Training
Coaching and Mentoring
Sexual Harassment Prevention Training
Conflict Resolution / Mediation
Diversity and Inclusion
Sales and Customer Service Training
Communicating Product Knowledge
Identifying Customer Needs
Customer Service (General)
Customer Service (Complaints/Escalation)
Helpdesk / Technical Support
Giving Critical Feedback
Facilitating Group Discussions
Breaking Bad News
Manager/Direct Report Conversations
Public Speaking Practice / Presentation Skills
Virtual Human Platform Features
Virtual Human can be deployed in three versions designed to address interpersonal situations with varying degrees of complexity:
Virtual Human Basic: Social Intelligence
Virtual Human Lip Sync
Natural Language Processing
Library of Virtual Human Avatars
Custom environments and scenarios
Virtual Human Intermediate: Emotional Intelligence
Natural Language Understanding
Custom Voice Fonts
Virtual Human Advanced: Artificial Intelligence
Photoreal Virtual Human Avatars
Contact us to learn more about our virtual human technology