Virtual reality customer service training is a learning modality that uses VR technology to help customer service professionals practice key skills. In VR training simulations customer service professionals can practice role play with virtual human characters representing customers. These emotionally realistic simulations can be used to teach customer experience skills ranging from de-escalating situations to simulating technical support scenarios for specific products and services.

VR customer service training can be used for a variety of training use cases. These include:

- Onboarding and orientation training modules for new customer service professionals
- Call center training - simulate answering calls, customer interactions, and utilizing support resources
- De-escalation training - simulate de-escalating customer interactions with emotional realism
- Product training - get customer service reps up to speed on new products quickly
- Empathy training - teach employees to use empathetic communication during customer conversations
- Cultural sensitivity training - help employees prepare to work in a global workforce

Yes, Talespin’s VR training platform features a no-code XR content authoring tool called CoPilot Designer. CoPilot Designer allows you to create custom customer service training simulations without the need to code, animate, or have any VR specific technical skills—this enables learning designers, instructional designers, and other learning professionals to create custom VR training modules in which customer service professionals practice soft skills training with virtual human characters.

VR customer service training content created with the Talespin platform can be distributed across several learning modalities. Currently, our training modules can be delivered to learners on Meta Quest 2 VR headsets and via 2D browser streaming on Mac and PC devices.

VR customer service training programs delivered with Talespin can use the platform’s Dashboard to track skills development. Examples of the data that can be collected and measured with our platform include:
‍
- Individual learner performance within a specific learning module, including data on the application of specific skills taught within the module
- Historic learner performance for a specific learning module. Ex. Measuring improvement over time for a particular learning module
- Historic learner performance for specific skills. Ex. Assessing the application of empathy across multiple learning modules
- Learning module performance for a group of learners at a team, department, or organizational level. Ex. Analyzing a customer service team’s performance on a specific VR customer service module
- Historic performance for specific skills for a group of learners at a team, department, or organizational level. Ex. Assessing a customer service team’s development of specific customer service skills over time

VR sales training is actually a type of virtual sales training, or it can be thought of as one of several virtual sales training modalities. For example, e-learning and role play via video conferencing software are other examples of virtual sales training. VR sales training is still remote like these other solutions, but takes a different approach as it presents learners with highly scalable, realistic, and effective VR simulations that teach sales skills.